Shipping and Fulfilment Terms and Conditions

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1. We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.

 

1. If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises

 

 

1. Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 6 pm.

 

1. If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:

• store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or

• make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or

• after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.

 

1. If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

 

1. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

 

1. Divisibility Clause: We may deliver the Goods by instalments unless otherwise agreed, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.

 

 

1. If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination.  We are not responsible for such charges and We undertake to make no calculations or estimates in this regard.  If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.  As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.  Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering.  Please also be aware that the United Kingdom consumer protection laws may not apply.

 

1. Carriage will be charged extra, except where special offers are advertised specific and isolated to the sales channel specified.

 

Inspection and acceptance of Goods

 

1. You must inspect the Goods on delivery or collection.

 

1. If you identify any damages or shortages, you must inform us in writing within 3 days of delivery, providing details.

 

 

1. Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection. Any faults must be reported before the Product is flown. If you attempt to fly the Product, then your Product will not be classed as faulty and as such no refunds or returns will be accepted.8.4 Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.

 

1. We will be under no liability or further obligation in relation to the Goods if:

• you fail to provide notice as set above; and/or

• you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or

• the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or

• the defect arises from normal wear and tear of the Goods; and/or

• the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.

 

1. You bear the risk and cost of returning the Goods.

 

1. Acceptance of the Goods will be deemed to be upon inspection

 

 

1. You bear the risk and cost of returning the Goods.

 

1. Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 4 days after delivery.

 

 

1. Refunds (whether full or partial) will be issued within 30 Calendar Days of the day on which We agree that you are entitled to the refund.

2. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.